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ACP PLAN: FREE UNLIMITED ACCESS
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*Free smartphone offered through the ACP and Lifeline programs
Frequently Asked Questions
What is the Affordable Connectivity Program (ACP)?
The Affordable Connectivity Program ensures households have the broadband necessary for work, school, healthcare, and other essential services.
This program offers up to $30 monthly discount on internet services for qualified households, and up to $75 for those on Tribal lands. Additionally, eligible households can get a one-time discount of up to $100 towards buying a laptop, desktop, or tablet if they pay between $10 and $50 towards the cost.
Each household is limited to one monthly service discount and one device discount.
What is the Eligibility Criteria?
Qualify by Program
- SNAP / Food Stamps / CalFresh
- Medicaid / Medi-Cal
- SSI
- Veterans Pension and Survivors Benefit
- Federal Public Housing Assistance (FPHA)
- Bureau of Indian Affairs General Assistance
- Food Distribution Program on Indian Reservations
- Received a Federal Pell Grant in the current award year
- Free and Reduced-Price School Lunch Program or School Breakfast Program
- Special Supplemental Nutrition Program for Women, Infants, and Children (WIC)
Qualify by Income
- Adhere to Low Income Guidelines
- Social Security Benefits Statement
- Unemployment/Workers’ Compensation Benefits Statement
How long does the approval process take?
Approval typically takes 20-30 minutes, but can extend to 3-4 days if further verification of documents is required. You’ll be notified by email with a tracking number once approved.
How do I check the status of my application?
You can check your application status by checking your email within 48-72 hours for updates, including any need for additional documents and tracking information if approved.
When will I receive my free phone and service?
Once your application is approved, we will ship your phone and initiate service within 3-4 business days.